mizuka Support

About booking confirmation & cancellation

To confirm or cancel your booking, please send us your Booking Number in the e-mail sent to you after booking from the contact form below.

Please note that refunds can not be made if canceled later than 14 days prior to check-in.(* if you booked before October 1st,2019 , refunds can not be made if canceled later than 42 days prior to check-in. ) Cancellations before check-in 15 days are free, and after check-in 14 days wil be charged 100% cancellation fee (no refund).

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